Denys is an invaluable asset, excelling in problem-solving and analytics, demonstrating unmatched commitment to quality and reliability, and significantly improving our call center’s performance. He consistently exceeds expectations and mentors peers effectively.
Kenesha Bartley Vice President of Service Operations, MetroPlusHealth
About
I’m a workforce and operations analytics specialist with more than a decade of experience working with operational data across logistics, retail, healthcare, and service organizations.
My work focuses on one question: how can organizations understand demand and allocate resources more effectively?
In my current role at MetroPlusHealth in New York, I help manage analytics and workforce planning for a contact center handling thousands of calls each day. I build forecasting models, reporting systems, and performance dashboards that allow leadership teams to make informed operational decisions.
Earlier in my career I worked in logistics and market analytics roles with companies including adidas and major retail organizations in Ukraine, developing a strong foundation in applied analytics and operational systems.
My academic background is in economic-mathematical modeling and data science, which shapes my approach to analytics: combining statistical thinking with practical operational insight.
Beyond professional analytics work, I’m interested in the intersection of data, technology, and creative systems — exploring how analytical thinking can inform fields as diverse as design, technology, and culture.
Get in Touch
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